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A medal for Cynthia: What your great customer service actually means to your clients

We all take the time to bitch when things don't go well. I know I do! But do we take time to appreciate?! Here is a story of how one single person saved my entire supply chain with one phone call and an email I sent to her boss:
 
Hi Mark,
I just wanted to take a moment to appreciate the above and beyond efforts of Cynthia Rothermel who had single-handedly saved my revenue stream today for the next two months with a single phone call.
 
I am a new small business owner and this is my first co-packer run with Total Food Package in Spring Lake, MI. When I placed my order with the spice supplier - XXXX, the shipping address somehow got switched from the co-packers business address in Spring Lake to my personal home address which I used for billing. The vendor confirmed it was their internal error.
 
However, instead of simply delivering 400 pounds of spice to a residential driveway (and leaving me in deep doo-doo), Cynthia took the time to call me to see if the shipping address was correct!
 
As you can imagine, post-COVID manufacturing is really behind and schedules are tight. If Cynthia had allowed this error to go through unchecked, it would have royally messed up not only me but my co-packer and my customers. This one phone call saved my tightly staggered production line and my delivery schedule.
 
I cannot appreciate her enough. If there are MEDALS for customer service, can you please issue her one with my deepest gratitude? At least an employee of the month title is in order for sure :)
 
Thank you so much for making my potentially difficult day less insane.
Warmly,
Rita Shelley
I just wanted to take a moment to appreciate the above and beyond efforts of Cynthia Rothermel who had single-handedly saved my revenue stream today for the next two months with a single phone call.
I am a new small business owner and this is my first co-packer run with Total Food Package in Spring Lake, MI. When I placed my order with the spice supplier - Olam Spice, the shipping address somehow got switched from the co-packers business address in Spring Lake to my personal home address which I used for billing. The vendor confirmed it was their internal error. 
However, instead of simply delivering 400 pounds of spice to a residential driveway (and leaving me in deep doo-doo) Cynthia took the time to call me to see if the shipping address was correct! 
As you can imagine, post COVID manufacturing is really behind and my co-packer was planning to run my order next week. If Cynthia had allowed this error to go through unchecked, I would have had to wait another month to get my spices packed. This one phone call saved my tightly staggered production line and my delivery schedule to my customers. 
I cannot appreciate her enough. If there are MEDALS for customer service, can you please issue her one with my deepest gratitude? At least an employee of the month title is in order for sure :) 
Thank you so much for making my potentially difficult day less insane. 
Warmly, 
Rita Shelley